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Customer Service

 support@talmarketing.com

Shipping & Delivery

Tal Marketing Gifts & Souvenirs Ltd.  accepts orders from all around the world! 
All orders are shipped via the Israeli Postal Authority and will be delivered by your local post office. 

Shipping costs are calculated and displayed automatic during the checkout process before the purchase proceeds to payment options. Please provide the address where you receive postal mail as your shipping address.

Registered Mail

Delivery times within 7 to 10 business days. Take approximately 3-4 weeks from the delivery day. This option is available for orders that weigh less than 2 kilograms and/or are valued under $200 as per the Postal Services policy. This option is not available to wholesale customers.

Express Mail Service (EMS)

Delivery times within 3 to 5 business days. Take approximately 7-10 days from the delivery day. Orders weighing more than 2 kilograms and maximum and/or valued more than $200 are required to be shipped via EMS.

All wholesale orders must be shipped via EMS no matter the weight.

Other shipping options

For large/heavy orders or orders with a very high value, other shipping options may be available. Tal Marketing Gifts & Souvenirs Ltd will contact you to advice on alternative shipment methods.  

Customs Fees, Charges or Duties

The customer is responsible to pay any and all fees, charges, or duties applied by customs. Tal Marketing Gifts & Souvenirs Ltd is not responsible for nor has any control over clearing packages through customs, any customs fees, charges, or duties charged to the customer, or the amounts imposed.

Tal Marketing Gifts and Souvenirs Ltd. cannot guarantee the exact date and is not responsible for delays by force majeure.

Tal Marketing Gifts and Souvenirs Ltd. reserve the right to limit the destinations for delivery of the products and do not undertake that the products shall be available to purchasers in any country.

Privacy & Security

Thank you for visiting our web site. This privacy policy tells you how we use personal information collected at this site. Please read this privacy policy before using the site or submitting any personal information. By using the site, you are accepting the practices described in this privacy policy. You are encouraged to review the privacy policy whenever you visit the site to make sure that you understand how any personal information you provide will be used. Privacy practices set forth in this privacy policy are for this web site only.

Collection of Information

Your personal information is kept private. We`ll collect only the information we need to serve you.  When you place an order with us, we collect and store your name, address, phone number and other basic personal information to provide you with the requested products and for billing purposes. Your payment information will be stored securely in a secure server which is not accessible to the Internet. Any information you choose to provide us will be protected by a password you set.

We use the information that you provide for such purposes as responding to your requests, fulfilling orders, customizing future shopping for you, improving our store features, and communication with you. This information can only be unencrypted by Tal Marketing Gifts & Souvenirs Ltd.  We don`t rent, sell or exchange your email address with any third party.

Cookie

Like most major websites Tal Marketing Gifts & Souvenirs Ltd uses "cookies" to enable us to serve you. Cookies are a standard technology which makes the use of our online shopping cart possible. A cookie is a small data file that a website writes to your hard drive when you visit, which assign you a unique ID and allows the site to save selections made and information entered during your time at the site, and to recognize you when you return. The only personal information a cookie can contain is information you knowingly supply yourself.
A cookie can`t read data off your hard disk or read cookie files created by other sites.

SLL

The security of your online payment is 100% guaranteed! 
Tal Marketing Gifts & Souvenirs Ltd utilizes Secure Socket Layer (SSL) on payment page.
All of your personal credit card information will be encrypted and then transmitted from your browser to our system securely. 

Returns & Replacements
You must notify Tal Marketing Gifts & Souvenirs Ltd by e-mail of all order problems within 7 days of receiving your order for all shipped merchandise.

Tal Marketing Gifts & Souvenirs Ltd will determine based on the problem and value of the item how to resolve your problem. It is important to wait for a response before taking any additional action. 
After you announce your problem by e-mail, and agreed with Tal Marketing Gifts & Souvenirs Ltd to send back the goods, products must be returned by registered mail only:
Tal Marketing Gifts & Souvenirs Ltd. 
P.O. Box 409,
GEDERA, 70700
ISRAEL
Returns valued $35 or more you have the option of an exchange or a refund. Returns valued under $35 are for exchange only. The merchandise can be exchanged for the same product or a product of like value. The refund will be 100% of your purchase price less shipping costs and possible customs charges/ transactions fees our end. Furthermore, we do not cover any costs involved with return shipment.
All products must be returned in their original unopened package.
Purchaser assumes responsibility for any and all damage to the product during the return shipment.
If there are any customs charges made to us for returned goods the customer shall assume responsibility for these charges - proof of charge shall be given to the customer. To avoid these charges please state 'Returning goods' clearly on package being returned.
We will make sure to notify you via email you once we received and processed the returned item.

Ordering
To order an item online, simply click the "Add to Cart" button. Clicking this button will place the item in your shopping cart and take you to your cart.
At this point you can continue shopping or proceed with checkout.  When you have finished adding items to your cart and you have any necessary selections (Art choosing a size with price) Use your account or create a new one if you are a new client.
Follow directions for completing your transaction. Ordering online is 100% safe and secured! 


Updating Account Information
Log in to your account with your email and password. On my Dashboard page At the left side, under my account menu, you can update and change  your account information, view your orders and all your activity in our website.